Returns & Exchanges
At The Herbalist, we want you to be completely satisfied with your sustainable fashion choices. If your garment isn't a perfect fit, we offer a 30-day window for returns and exchanges on all unworn items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original eco-friendly packaging, ensuring all tags are attached and the garment is free from any signs of wear.
Label and Ship
Download and print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing